- Store Policies -
Shipping
Shipments will be sent via UPS or USPS - whichever is more economical for your destination. If you require a specific service please make a note in the order or contact me directly. Tracking info will be provided for all orders. Shipments will be sent out within one full week of your purchase. Most domestic shipments arrive within one week, but may be delayed during peak shipping seasons.
Shipping costs for individual items are calculated for each region / country. I am unable to specify exact costs for orders of multiple items. In the event of a shipping overcharge, I will reimburse any extra amount after postage has been purchased.
I aim to minimize plastic products by using recyclable packing materials. Please reuse or recycle cardboard and paper. Packing peanuts are made from biodegradable starch and may be composted or dissolved in water.
International Orders
International shipments may take additional time for delivery during peak shipping seasons. Delays may occur as packages move from one mail carrier to another or move through customs. If your package is not received within two weeks from the shipment date, please contact me so I can begin a lost package claim.
Please note, additional customs charges, VAT, and import taxes may be due for certain countries These charges are the responsibility of the buyer.
Refunds
Refunds will be offered if the item is damaged during shipment. If you receive a damaged piece, please retain all packing materials including the box and contact me within 48 hours of receiving the package so I may begin an insurance claim. This process will require images of the packing materials and broken item. Refunds will not be issued beyond 48 hours of delivery, or if the original packing materials are not kept.
I take great care in preparing my work and images for sale. All pieces are accurately measured, weighed, and photographed from multiple angles in accurate light conditions before being listed for sale. Due to the complexity and depth of natural surfaces, pieces often have subtle qualities that are difficult to accurately portray through photography. Refunds due to dissatisfaction with size, weight, or appearance are politely declined.
Photography
All works are photographed using natural light. I take great care to ensure that the color and texture of each piece is displayed accurately, but please note that subtleties within the work may vary under different light conditions.